1. About This Policy
This Privacy Policy explains how Rimal Italian Wall Covering ("we", "us", or "our") collects, uses, and protects information when you visit our website at rimalitalianwallpaper.com or contact us through any of the channels available on the site.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Contact information — name, phone number, and any other details you voluntarily share when you contact us via WhatsApp, phone call, or email.
- Usage data — pages visited, time spent on the site, browser type, device type, and general geographic location (country/region level), collected automatically via Google Analytics.
- Communications — messages or inquiries you send to us through WhatsApp or email.
We do not collect payment card information. All product inquiries are handled via WhatsApp or phone and do not involve any online payment system on this website.
3. How We Use Your Information
- To respond to your inquiries about wallpapers, pricing, and installation
- To understand how visitors use our website so we can improve it
- To communicate with you about your order or consultation request
- To improve our product catalog and user experience
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
4. Google Analytics
We use Google Analytics (GA4) to understand how visitors interact with our website. Google Analytics collects anonymized data such as pages viewed, session duration, and general location. This data is processed by Google in accordance with their Privacy Policy.
You can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.
5. Cookies
Our website uses cookies primarily through Google Analytics. These are small text files stored on your device that help us understand website usage patterns. You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the site.
6. Third-Party Services
Our website may contain links to or use the following third-party services:
- WhatsApp — for product inquiries and consultations (Meta Platforms, Inc.)
- Google Analytics — for website analytics (Google LLC)
- Google Fonts — for typography (Google LLC)
- Cloudflare — for website hosting and performance
- Facebook — social media link in our website footer
Each of these services has its own privacy policy and terms of service. We encourage you to review them separately.
7. Data Retention
We retain customer inquiry information only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Google Analytics data is retained for 14 months by default, as configured in our GA4 property.
8. Your Rights
Depending on your location, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of analytical tracking
To exercise these rights, please contact us using the details below.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: nisary4278@gmail.com
- Phone: +91 89434 35992
- WhatsApp: Chat with us
- Service Area: Kerala, India
- Business Hours: Mon–Sat: 9 AM – 8 PM, Sun: 10 AM – 6 PM